Quick Answer: How Do You Deny A Return Request?

What happens if you decline a return request on eBay?

As long as your return policy is “no returns”, YOU CAN safely DENY the return.

This is NOT a case.

This is a simple return request, there are NO defects for this kind of return, the buyer CANNOT escalate the return to ebay for a decision.

Once you decline the return, it closes automatically and it cannot be reopened.

Can I deny a return request on Amazon?

Returns are mandatory on Amazon for ANY reason for 30 days post delivery, except Nov 1-Dec 31 when buyers have until Jan 31 to return. You cannot refuse the request. Authorize the request and just play it out.

Why can’t I decline a return eBay?

when you have a “No returns” policy, you can only decline a return request if it’s for buyer’s remorse. If the request is for a damaged item or an item that doesn’t match the description, then you can’t decline it. You need to work with the buyer. They have eBay Moneyback Guarantee.

Do I have to accept eBay return request?

If you stated in your listing that you don’t accept returns when a buyer changes their mind, you’re not obliged to accept their return request. However, if you do, you’ll be providing a great customer experience and encouraging the buyer to purchase from you in the future.

Can a buyer leave negative feedback if I decline a return?

Re: Can a buyer leave negative feedback over a no returns

The buyer will not have to say why the item is not as described, nor give any proof. If that happens, your choices will be to pay for the buyer’s return shipping and refund in full upon return, or give a full refund without a return.

How Long Does buyer have to return item?

The buyer must send the item back within 14 days of starting a return. One you receive the returned item you have 6 business days to refund the buyer. If you don’t refund them, the buyer can ask eBay to step in for up to 10 business days after the refund deadline.

What happens if I decline a partial refund on eBay?

Decline the offer and ask the seller to send you a return shipping label so you can return the item for a full refund. Upload the photo of the damage into the return request. If seller does not respond or agree within 3 business days of receiving the request you contact eBay to step in and help you resolve this case.

How do I return item on eBay?

Handling returns on eBay

  • To start a return, find the item in the purchase history section of My eBay.
  • Select the reason for the return.
  • The seller is notified of your return request and will send you a return shipping label if they are paying for the return.
  • Next, pack the item carefully.
  • Tracking your return package:

Can I return an item on eBay if it says no returns?

Even if you specify “no returns accepted,” under the eBay Money Back Guarantee, the buyer can still return an item if it doesn’t match the listing description.

Should I accept partial refund eBay?

ebay has nothing to do with partial refunds. If you opened a case, you are required to return for refund; package must have tracking, and be shipped back to seller on your dime. DO NOT close the case until you receive your refund.

How long does a buyer have to request a refund on eBay?

The Money Back Guarantee policy says that buyers have 30 days from the actual or latest estimated delivery date to open a case. If you shipped with tracking that shows delivery, the buyer’s deadline is 30 days from the actual delivery date. For PayPal cases, the deadline is 45 days from the payment date.

How long do you have to dispute a purchase on eBay?

The Money Back Guarantee policy says that buyers have 30 days from the actual or latest estimated delivery date to open a case. If you shipped with tracking that shows delivery, the buyer’s deadline is 30 days from the actual delivery date. For PayPal cases, the deadline is 45 days from the payment date.

How does a buyer cancel a return case on eBay?

To cancel a Return request:

  1. Go to your Purchase history – opens in new window or tab and find the item.
  2. Select See request details in the More actions dropdown menu.
  3. Select Close your request and choose your reason from the dropdown menu.

Can a buyer open a case after 30 days?

After 90 days cases can be opened by buyers but these are classed as ‘communication only’. Buyers can open a case within 30 days of the estimated delivery date and this case is a defect for a seller. The case can be escalated by either party after 8 days and cases close automatically after 30 days.