Question: What Do I Do If My Amazon Package Says Delivered But No Package?

What do I do if my Amazon package says delivered but it isn t?

If the package arrived at Amazon’s facility or the carrier facility, contact Amazon with the delivery complaint; if it didn’t arrive at the facility, contact the third-party seller.

Either way, you want to have the order number handy.

When dealing with Amazon, go first to the “Contact Us” page..

How do I report a missing item to Amazon?

If you can’t find contact information, or if they can’t help, go to Your Orders and select Return or Replace Items next to the item with the missing part. If the tracking information shows that the shipment was delivered, but you can’t find it, go to Find a Missing Package That Shows As Delivered for more information.

Is it illegal to pretend you did not receive a package just to get a refund?

Yes, it’s illegal and is considered fraud. You may be charged with a criminal offense. … They may pursue criminal charges against the receiver.

Can you keep packages wrongly delivered to your house?

You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren’t permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.

How do I contact Amazon about a missing package?

Report the incident to Amazon by calling 844-311-0406 to receive 24/7 immediate assistance.

Do you get a refund if your package is stolen?

If your package was stolen and there’s evidence, take photos and submit those too. If your USPS lost package was insured, you should be able to get a refund directly from USPS. If your USPS package was stolen, you should be able to go through the seller to receive a replacement or refund.

How do I get a refund on Amazon that was not received?

To request a refund on an eligible order:Go to Your Orders.Locate your order in the list and click Problem with order.Select “Package didn’t arrive” from the list.Select Request refund.Enter your comments in the text box.Select Submit. Note: Refund requests can take up to one week to investigate.Aug 22, 2020

What do I do if my package says delivered but I never got it FedEx?

First, speak directly with either your postal carrier (if package sent via USPS) or FedEx driver (if package sent via FedEx). Ask them if they remember delivering your package on the day/date it was supposed to be. Second, reach out to your neighbors. It’s possible the package was simply delivered to the wrong address.

How do I report an undelivered package to Amazon?

How to submit a missing package claim to AmazonSign in to Amazon and go to your Order List.Next to the item that hasn’t been received, click “View/File Claim.”More items…•Dec 3, 2020

How late can a UPS package arrive?

How late does UPS deliver? Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window.

How do I get a refund for a lost package?

In case your USPS package got lost, you may ask for a refund.File an insurance claim online.Call 800-275-8777 to get a claim form mailed to you.

Does ups pay for lost packages?

You can start a claim for packages that have been lost or damaged, or if a collect on delivery payment was not received: Loss: You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time. … Only the shipper of record can report an uncollected C.O.D. claim.

What if my package says delivered but I never got it?

Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery. … If the package still does not show up, please call USPS to file a claim.

Does Amazon give refunds for stolen packages?

Amazon covers most stolen packages through its “A-to-Z” Guarantee Protection. … But if you’ve waited two or more business days for a response or the seller is uncooperative, you can file a claim with Amazon and they’ll likely issue a refund.

Does Amazon investigate stolen packages?

Amazon gives your money back if the item was lost or stolen. I wait a few days before calling amazon, if an item has not arrived to make sure it just wasnt a delay. amazon can contact the driver, who delivered the item (if it was delivered by amazon) and ask them where they placed the package.

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